BRIEF
The Dell OS Recovery Tool allows users to recover their OS by downloading it from Dell Support. My task was to improve the user experience of an existing product. I was able to achieve this by focusing on simplifying the user journey and improving the overall visual aesthetic.
ui. ux. product design.
PROCESS
Understand the problem.
The existing OS recovery software was not intuitive or easy to use. Without users understanding what they were doing, serious problems could occur to their systems. I worked closely with the engineering team to understand both the current flow and overall purpose of the software.
RESULTS
Simple and intuitive process.
The final product is a straightforward wizard that clearly communicates what the user needs to do and where they currently are in the overall process.
By simplifying the software into clearly defined steps, users are now able to make decisions with confidence. I added breakout sections of content to validate and remind users of particularly important areas.